Hiring and reimbursement policies.

 

  1. Before the course begins, the corresponding full fee must be paid or, if possible, the applicable fractional part.
  2. The creation of new groups will be subject to the availability of our teachers, free classrooms and minimum number of students. Each class requires 4 or more students to begin, if the class cannot be successfully organized the full fee paid will be refunded.
  3. All courses have the possibility of being paid for at the beginning of the month or before the start of the week or weeks of the chosen course. Exceptionally, courses for international students will be paid in full within the indicated deadlines. If you opt for a full annual payment, one month free is offered.
  4. The group class schedule is adapted to the educational school schedule of the Government of the Basque Country, therefore, vacation days and holidays are also charged within our rates.
  5. Payment for our service can be: single payment in cash or card or direct debit of payment (by signing and completing the form you accept the charge and direct debit).
  6. Private classes are indivisible. If there are two students in a private class, the session will be held for a single level and with a single material, so the two students will have to present the same level according to the evaluation carried out previously. .
  7. The student who wants to end their Spanish course must notify 15 days before the end of the month, otherwise the full following month will be paid.
  8. The fee paid by the student is non-refundable after the course start date, if the student cannot continue the course after paying, the course can be transferred to another student (new student must pay a registration fee) or choose any other services provided by the school.
  9. To cancel a private lesson, the student must notify them through the WhatsApp group or directly to the teacher at least 24 hours in advance and the class can be recovered later, otherwise the class will be charged without the right to be recovered.

 

International students

 

  1. ELE USAL Bilbao provides all possible help to students so that the visa can be successfully obtained.
  2. ELE USAL Bilbao provides admission letter and proof of residence for students.
  3. Registration is valid for 12 months, that is, after registration, if the student needs time to apply for the visa or join the course, our school will reserve a 12-month deferral for the student.
  4. If the student is unable to attend the course on time due to delay in the visa application process or for other reasons, the school will provide an extension letter or a new admission letter at no additional cost. In these cases, students must notify our school 4 weeks before the course start date to request a deferral.
  5. It is understood that upon receiving the visa, the student is committed to attending classes and in no case will ELE USAL Bilbao refund the amount paid because the student wishes to fail to comply.
  6. Once our school completes the student’s registration and sends the admission letter to the student via email, the student cannot abandon the visa application and request a refund without submitting the visa application. Otherwise, 75% of the total amount paid will not be refunded, but rather 25% of the payment made.
  7. Once the visa is obtained, our school will help the student with the subsequent process of arrival in Spain.
  8. The refund of the tuition fee will be subject to the reason for denial of the visa, but never to a change of mind of the student.
  • If the visa is denied for any reason, students must provide us with the visa denial letter to continue the process.
  • If the visa denial letter mentions any errors caused by the student, our school will try to help you correct and reapply with stronger documents at no additional cost.
  • If the visa denial letter mentions any error caused by the school — admission letter and proof of residence issued by our school, our immigration lawyers will study the case and contact the embassy as soon as we receive the visa denial letter. refusal to do our best and resolve it at no additional cost. If it is not possible to obtain a solution in time, the total amount paid will be returned to the student.