CONTRACTING AND REFUND POLICY:

 

  • The full fee must be paid before the course starts, or if possible, the corresponding fractional part.
  • The creation of new groups will be subject to the availability of our teachers, free classrooms and the minimum number of students. Each class requires 4 or more students to start, if the group cannot be successfully completed, the full fee paid will be refunded.
  • All courses have the possibility of being paid at the beginning of the month or before the start of the week or weeks of the corresponding course. Except for courses for international students, which will be paid in full in the previously indicated periods.
  • The group class schedule is adapted to the educational school schedule of the Basque Country, therefore, the payment for vacation and holiday days is also included in our rates.
  • The payment method for our service can be: single payment in cash or card or direct debit of the payment (by signing and filling out the form, the charge and direct debit are accepted).
  • Private classes are indivisible, in terms of their level and content. In the event that there are two students in a private class, the session will be held for a single level and with a single material, so both students will have to present the same level according to the evaluation carried out previously.

Notification must be given 15 days before the end of the month, otherwise the following month will be paid in full (only for students who pay monthly)

The fee paid by the student is not refundable after the start date of the course. If the student cannot continue the course after paying, the course can be transferred to another student (the new student must pay a registration fee) or choose any other service provided by the school.

To cancel a booked private lesson, the student must notify them through the WhatsApp group or directly to the teacher at least 24 hours in advance and the class can be recovered later, otherwise the class will be charged without the right to be recovered.

 

INTERNATIONAL STUDENTS

 

  1. ELE USAL BILBAO provides all possible assistance to students so that the visa can be successful.
  2. ELE USAL BILBAO provides an offer letter, an admission letter and a sample of the accommodation reservation (in case of making the accommodation reservation through the school).
  3. The registration is valid for 12 months, i.e. after issuing the registration, if the student needs time to apply for the visa or join the course, our school will reserve a 12-month deferral for the student.
  4. If the student cannot attend the course on time due to the delay in the visa application process or for other reasons, the school will provide an extension letter or a new admission letter at no additional cost.
  5. Students must notify our school 4 weeks before the course start date to request a deferral.
  6. Upon receiving the visa, the student is committed to attending classes and in no case will ELE USAL BILBAO refund the amount paid just because the student wishes to fail to comply with it.
  7. Once our school completes the student’s registration and sends the admission letter to the student by email, the student agrees to continue with the visa application process. Otherwise, no refund or reimbursement will be made. The refund will only be made in the event that the visa is not granted and after presenting the official document that proves it, and provided that it is presented within the following 5 days of receiving the refusal.
  8. Once the visa has been obtained, our school can support the student with the subsequent process to arrive in Spain.
  9. If the visa denial letter mentions any error caused by the student; our school will try to help him/her correct and reapply with more solid documents at no additional cost.
  10. If the visa denial letter mentions any error caused by the school; That means the admission letter and proof of residence issued by our school, our immigration lawyers will study the case and contact the embassy as soon as we receive the rejection letter to do everything possible to resolve it at no additional cost or return the full amount paid to the student.

 

ATTENDANCE POLICY:

 

Students must attend all sessions corresponding to the course. In case of absence/non-attendance, the school is obliged to notify them, when these are not justified due to illness, to the competent authorities in matters of immigration. Absences/non-attendance may not exceed 2.5% of the total attendance that the student must meet. All absences must be justified, as well as informed in advance to the extent possible.

 

The student will be notified as follows:

 

  • First communication: 1,25% of absences/non-attendance.
  • Second communication: 1,87% of absences/non-attendance.